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Frequently Asked Questions

Still have questions? We're happy to answer them!
What is the gemstone citrine?

Citrine is a beautiful yellow to golden-brown coloured gemstone that is a type of quartz. The name "citrine" comes from the French word "citron," meaning lemon. Citrine is one of the most popular and affordable gemstones, and it is often used in fine jewellery. It is a hard and durable gemstone, ranking 7 on the Mohs hardness scale. Citrine is believed to carry properties of positive energy and joy, and it is often associated with wealth and abundance. Many people believe that citrine can help bring success and prosperity to those who wear it. As a result, it makes for an excellent gift for those looking to attract more positivity and success into their lives.

Can I custom make any jewellery piece with you?

Yes! At our jewellery store, we offer custom jewellery design services to our customers. Whether you want to create a unique engagement ring, a special necklace or bracelet, or any other piece of jewellery, our skilled artisans can work with you to bring your vision to life. We can create a custom design based on your specifications, or we can work with you to modify an existing design to suit your needs. Our custom design process involves a consultation to discuss your vision, followed by a design phase where we will create a sketch of the design. Once you approve the design, our team will begin the fabrication process to create your unique piece of jewellery.

What is garnet, can I get it in other colours?

Garnet is a stunning gemstone that comes in a variety of colours, including red, orange, yellow, green, and purple. The most common colour of garnet is deep red, but other colours such as green and yellow are also popular. Garnets are hard and durable gemstones that rank 6.5 to 7.5 on the Mohs hardness scale, making them ideal for use in jewellery. They are also known for their unique and brilliant lustre, which adds to their overall beauty. At our jewellery store, we offer garnets in a range of colours, including the popular deep red variety, as well as green, yellow, and purple. We can also work with you to create custom jewellery pieces using garnets in the colour of your choice.

What metals do you offer when purchasing other gemstones?

At our jewellery store, we offer a range of metals for customers to choose from when purchasing gemstones. Our metal options include gold, white gold, rose gold, and platinum. Each metal offers a unique look and feel, and our skilled artisans can work with you to select the metal that best compliments your gemstone and personal style. Gold is a classic and timeless choice for jewellery, while white gold has a modern and sleek look. Rose gold is a trendy and romantic option that adds warmth and depth to any design. Platinum is a luxurious and durable metal that is popular for its purity and strength.

What is your return and shipping policy?

At our jewellery store, we offer a comprehensive return and shipping policy to ensure our customers are satisfied with their purchases. We offer free shipping within Australia for all purchases over a certain amount. For international orders, we provide competitive shipping rates and work with our customers to ensure safe and timely delivery. In terms of returns, we offer a 30-day return policy for all our jewellery pieces. If you are not satisfied with your purchase, we will gladly accept returns within 30 days of delivery. Our team will work with you to ensure a smooth and hassle-free return process.

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Our Diamond Specialists Are Available For You To Enjoy One-On-One Consultations
From The Comfort Of Your Own Home

Our Diamond Specialists Are Available For You To Enjoy One-On-One Consultations From The Comfort Of Your Own Home