Jewellery Repair Service


Jewellery repairs refer to fixing or altering damaged or undesired jewellery to its original or desired condition. Whether the jewellery has been damaged by wear and tear or other means, it can be repaired. At DG & Co. Jewellery we are able to repair all types of jewellery and metals: rings, bracelets, necklaces, pendants, earrings, gold, silver, platinum and much more.

Located in the Melbourne CBD, we offer jewellery repairs such as ring resizing, ring reshanking, claw tipping and repairs, gold and rhodium plating, chain repair, clasp repair, diamond and gemstone replacement, and diamond setting. When you bring your jewellery in for repair, it's assessed and you are given a free quotation for the cost of the repair. Repairs at DG & Co. Jewellery take anywhere from the same day to a couple of weeks, depending on the repair type and the urgency required for the repair. Jewellery repairs can cost anywhere from $25 to $450, based upon the repair type.

At DG & Co. Jewellery we have other jewellery services, other than our repair services. Our jewellery services include jewellery designing, jewellery remodelling, ring resetting, jewellery engraving, and jewellery valuations.

What Are Jewellery Repairs?

Jewellery repairs are alterations or repairs made to a piece of jewellery to return it to its previous state before damage was caused, or changing the condition of a piece to a new desired state. We are able to repair rings, bracelets, necklaces, earrings, regardless of whether they’re white gold, yellow gold, or rose gold, 9k gold, 14k gold, 18k gold, 24k gold, silver, or platinum jewellery.

What Areas Do You Service for Repairing Jewellery?

At DG & Co. Jewellery, we offer our repair services across the entirety of Australia. We mainly service Victoria, and more specifically greater Melbourne and the city of Melbourne. We are located in the Melbourne CBD, at level 27/101 Collins St. All jewellery should be delivered to our Melbourne showroom.

What Types of Jewellery Repair Do You Offer?


We offer 8 types of repairs for all types of jewellery, and they are included in the following list:

  • Ring Resizing
  • Ring Reshanking
  • Claw Retipping and Repairs
  • Gold and Rhodium Plating
  • Jewellery Cleaning and Polishing
  • Chain Repairs
  • Clasp Repair
  • Diamond Setting

Ring Resizing


Ring resizing refers to altering the ring size by making a ring bigger or smaller to fit a particular ring size. Rings are made bigger or smaller, most commonly by adding or removing metal from the ring. They’re then cleaned and polished before they’re given back to our customers. At DG & Co. we offer same-day ring resizing for those who are in need of urgent resizing, but ring resizing typically takes between 5 - 10 days.

A ring can be resized for many reasons including weight gain, weight loss, or a surprise engagement ring. Most engagement rings, wedding rings, and cocktail rings can be resized. There are certain metals like tungsten carbide, titanium, and stainless steel that can’t be resized due to their durability and strength.

Ring Reshanking

Ring reshanking, otherwise known as shank replacement, involves replacing the old, thin, or weak shank of a ring with a new one. A ring shank is typically replaced because the shank has become very thin. Wear and tear over long periods of time is a common cause for reshanking a ring. Ring reshanking is common for older or antique engagement rings, wedding bands, and inherited rings. This repair typically takes between 7 - 14 days and starts at $450, depending upon the wear and tear on the shank of your ring.

Claw Repairs and Retipping

Claw retipping refers to replacing, altering, or repairing the claws or prongs of a setting to ensure a gemstone is more secure in the setting. It’s common for old or antique rings, engagement rings, pendants, and earrings to need claw retipping. Claw retipping is needed after extensive wear and tear, and/or damage to the prongs of your setting.

Claw or prong repairs are quite common, but new pieces typically don’t need claw retipping for at least 3 years. If you’re unsure whether you need claw retipping, get a jeweller to inspect your piece and assess it. Claw repairing can take from 7 - 14 days for the repair to be completed.

Rhodium Plating


Rhodium plating is a method of adding rhodium to the metal of a piece of jewellery to give it a brighter finish and enhance the durability. White gold is the most common colour of gold that is rhodium plated. Yellow gold and rose gold can also be rhodium plated, but their colour will begin to show once the layers of rhodium wear off. All types of jewellery can be rhodium plated. Rhodium plating tends to last between 12 - 18 months before you can visibly tell a difference. Your rhodium plating can wear off from continuous knocks, damage, and chemicals being mixed with the metal alloy of your jewellery.

Rhodium plating is recommended every 12 - 18 months, but that’ll depend on how the piece is worn. At DG & Co. Jewellery we offer same-day rhodium plating service under certain circumstances, but we typically take 2 - 5 days.

Jewellery Cleaning and Polishing

Jewellery cleaning and polishing refers to removing any dirt, scratches, or imperfections caused by wear and tear and knocks. Jewellery cleaning is important for everyday pieces of jewellery like engagement and wedding rings, along with necklaces, earrings, and pendants. These pieces of jewellery absorb all different types of skin oils, chemicals, and dirt from being worn consistently, making it very important to have them cleaned. Jewellery should be cleaned every 8 - 12 months, especially for everyday jewellery. At DG & Co. Jewellery we offer same-day jewellery cleaning and polishing under certain circumstances, but we typically take 5 - 10 days.

Necklace & Bracelet Repairs

Necklace and bracelet repairs refer to altering or adjusting a necklace to its desired condition. Chain or bracelet shortening, and chain or bracelet lengthening are common repairs to change the size of a chain to a more desired size. Other common repairs for bracelets and necklaces include link tightening, soldering, clasp repair, or replacement. We are able to repair chains and bracelets of all different materials and purities: silver, stainless steel, gold, white gold, yellow gold, 18k gold, 9k gold. Receiving a gift or inheriting a bracelet or chain might be a reason for altering chain length or repairing your bracelet. Necklace repairs and bracelet repairs can take anywhere between 7 - 14 days. We do offer same-day service under certain circumstances.

Clasp Repair

Clasp repair refers to fixing or replacing a broken lock or clasp on an item of jewellery. Necklace clasps and bracelet clasps are the most common types of jewellery that need clasp repair. Clasps can break from wear and tear, aggressive tugging, or poor jeweller craftsmanship. Repairing a clasp on a chain or bracelet can take from 5 - 10 days.

Diamond and Gemstone Setting

Diamond setting refers to the process of mounting a diamond or gemstone into a piece of jewellery. Any jewellery piece that has a setting or mounting (prongs, bezel, etc.), like a ring, pendant, or earrings can have a diamond set into them. This process takes around 5 - 10 days depending upon the complexity and number of stones needed to be set. Stones falling out, having an existing gemstone, or remodelling your jewellery are all reasons for diamond setting.

How Much Do Jewellery Repairs Cost?

Jewellery repairs can range from $25 to $450 at DG & Co. Jewellery, but certain repair prices are dependent upon assessment. Below is a price list for all repairs we offer:

Repair Type Price
Ring Resizing From $85 to $150
Ring Reshanking $450 per reshanking
Claw Repairs and Retipping $50 Per Claw/Prong
Rhodium Plating From $100
Necklace & Bracelet Repairs From $85
Clasp Repair From $75 to $250
Diamond and Gemstone Setting From $25 to $300

What Other Jewellery Services Do You Offer?

We offer a range of different services for your jewellery other than repairs. They include:

  • Jewellery Design Service
  • Jewellery Remodelling
  • Ring Resetting
  • Jewellery Engraving
  • Jewellery Valuation

Jewellery Design Service

Jewellery design is the process of creating a jewellery design, with a CAD file and 3D imaging. This is typically a service included for customers when they come in for consultation. We utilise the customer's input and our expertise to create a masterful piece of jewellery. If you choose to make the designed jewellery with DG & Co. Jewellery, then the service is free. We are able to design most types of jewellery: rings, bracelets, earrings, pendants, and necklaces. This is a good option for those who have pre-existing jewellery, and want to redesign that jewellery.

Jewellery Remodelling

Jewellery remodelling, often referred to as jewellery redesigning, is the process of using old or pre-existing jewellery to create a new piece of jewellery. Jewellery remodelling is a more affordable option for those wanting new jewellery. Inherited or old jewellery, older engagement rings, family heirlooms, and old wedding bands are all common pieces to use for remodelling and repurposing.

Ring Resetting

Ring resetting involves taking the main stones in your ring and creating a new jewellery design for the stones. Gemstones for engagement rings, or rings with big stones are mostly used for resetting. Ring resetting is a type of jewellery remodelling or repurposing. Choosing to have your ring reset can be a result of not liking your current design, or using a gemstone as a gift for someone else or many other reasons.

Jewellery Engraving

Jewellery engraving is the process of adding specific details to a piece to the metal of a piece of jewellery. Engraving is common in sentimental pieces of jewellery, like anniversary jewellery, wedding bands, and engagement rings. Key dates, names, cultural patterns are some examples of different engravings people choose to get on their jewellery. Jewellery engraving is a service that can be done on the same day.

Jewellery Valuation

Jewellery valuation refers to a document given with an assessment and analysis of your jewellery. Valuations are important for proof of ownership and for insurance purposes. Jewellery should be valued every 2 to 3 years to keep up with price changes, and to keep your certificates valid for insurance. Jewellery valuations take anywhere between 5 - 10 days.

Contact Us

Our Diamond Specialists Are Available For You To Enjoy One-On-One Consultations
From The Comfort Of Your Own Home

Our Diamond Specialists Are Available For You To Enjoy One-On-One Consultations From The Comfort Of Your Own Home